Privacy policy

How Truelove Enterprises protects your data.

This Privacy Policy explains what information we collect, how we use it, and the controls you have. It applies to all visitors, buyers, and sellers who access the Truelove Enterprises marketplace.

Last updated: November 3, 2025

1. Information We Collect

  • Account data: name, business email, phone number, company details, and authentication information.
  • Transaction data: listings, orders, quotes, payment preferences, freight arrangements, and communications.
  • Usage data: device identifiers, browser type, IP address, pages viewed, and actions taken within the platform.

2. How We Use Information

  • Operate, secure, and improve the Truelove Enterprises marketplace.
  • Verify listings, fulfill orders, process payments, and coordinate freight.
  • Provide analytics, alerts, and support to buyers, sellers, and partners.
  • Comply with legal obligations, enforce policies, and prevent fraud or misuse.

3. When We Share Information

  • With logistics, payment, and compliance partners who help deliver marketplace services.
  • With buyers or sellers involved in a transaction when data is required to complete an order.
  • With professional advisors, auditors, or regulators when legally required.
  • During a merger, acquisition, or sale of assets subject to confidentiality obligations.

4. Cookies & Tracking

  • We use session cookies, analytics tools, and server logs to understand platform performance.
  • You can control cookies through your browser settings, but disabling cookies may limit functionality.

5. Data Security

  • We implement administrative, technical, and physical safeguards aligned with industry practices.
  • No system is entirely secure. Report suspected security issues to [email protected].

6. Data Retention

  • We retain account and transaction records for as long as necessary to provide services and meet legal requirements.
  • You may request deletion of non-essential data by emailing [email protected]. Some records may be retained for compliance.

7. Your Choices

  • Update account information at any time through your dashboard.
  • Opt out of marketing communications by using the unsubscribe link in emails or contacting us.
  • Request access, correction, or deletion of personal data by emailing [email protected].

8. International Data Transfers

  • The marketplace is operated from the United States. If you access it from another country, you consent to transferring your data to the United States.
  • We implement safeguards when working with vendors or partners located outside of the United States.

9. Updates to This Policy

  • We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements.
  • Material updates will be announced on the platform or via email with a stated effective date.
  • Continued use of the marketplace after updates take effect constitutes acceptance of the revised policy.